UK SHIPPING • DISCREET PACKAGING • TRACKING
Shipping information
We dispatch quickly from the UK with discreet packaging. Tracking is provided where available. Below is everything you need to know before placing an order.
Same/next working-day dispatch (most orders)
Discreet, plain packaging
Tracking where available
Dispatch times
Orders are typically dispatched on the same or next working day. During peak periods, dispatch may take slightly longer.
- Working days: Monday–Friday (excluding UK bank holidays)
- Cut-off: Orders placed later in the day may dispatch next working day
- Confirmation: You’ll receive an email once your order is processed
Delivery & tracking
Delivery speed depends on the service selected at checkout. Tracking details are provided where available once your parcel is collected.
- UK delivery: options shown at checkout
- Tracking: sent by email (when provided by the carrier)
- Safe delivery: ensure your address details are correct
Discreet packaging
All parcels are shipped in plain, discreet packaging with no sensitive product descriptions on the exterior. Packaging is designed to protect the contents in transit.
Returns & issues
If there’s an issue with delivery, contact support with your order number and we’ll help resolve it.
- Incorrect address: may cause delays or return-to-sender
- Damaged parcel: take photos and contact us promptly
- Missing delivery: check tracking and contact support
Need help?
If you have questions about shipping, delivery options, or an existing order, contact us and include your order number (if you have one).
Product disclaimer: All products are sold for laboratory and scientific research use only and are not intended for human or veterinary consumption.